Terms & Conditions

Effective date: October 14, 2026 · Please review before purchasing.

1. Provider and services

These terms govern lead follow-up and recovery workflow implementation services offered under the FlowHVAC trade name by an individual operator (“FlowHVAC,” “we,” or “Provider”). FlowHVAC is not currently represented as a registered LLC or corporation. The service is intended to help HVAC businesses organize lead follow-up and related workflows. The exact deliverables for each customer must be confirmed in a written scope before implementation begins.

2. Price and payment

The advertised standard implementation fee is $5,000 USD, payable as a one-time payment through the hosted checkout, unless a separate written agreement states otherwise. Third-party software, messaging, telephony, advertising, and usage fees are excluded unless expressly included in writing. No recurring fee is included unless separately disclosed and accepted.

3. Scope of work

Subject to a written scope and compatibility confirmation, implementation may include:

• Review of the customer's existing lead intake and follow-up process.
• Configuration of agreed lead follow-up workflows using compatible software.
• Agreed lead-status tracking, notifications, and handoff steps.
• Testing of agreed functionality using sample or authorized test data.
• Handoff instructions and a walkthrough of the delivered workflow.

The specific platforms, integrations, channels, number of workflows, and deliverables must be documented and accepted before work starts. Unlisted features, custom development, migrations, additional integrations, ongoing campaign management, and unlimited revisions are excluded unless separately agreed.

4. Compatibility and start of work

Work begins after payment is confirmed, onboarding information and necessary access are provided, and FlowHVAC confirms the written scope and compatibility. If the requested setup is not compatible or requires work outside the agreed scope, the parties will discuss an updated scope before proceeding with that work.

5. Estimated timeline

The estimated implementation period is 4–6 weeks after payment, completed onboarding, receipt of required access and information, and written scope confirmation. This is an estimate, not a guaranteed completion date. Customer delays, third-party outages, unavailable integrations, and scope changes may extend the timeline. FlowHVAC will communicate material delays and next steps.

6. Customer responsibilities

The customer must provide accurate information, authorized access, timely decisions, and any required approvals. The customer is responsible for obtaining appropriate consent to contact leads, complying with applicable marketing, privacy, and communications laws, and ensuring it has the right to provide data used in the system. Do not send passwords or sensitive credentials through ordinary forms or email; use secure access methods and least-privilege permissions.

7. Testing and acceptance

When the agreed implementation is ready for review, FlowHVAC will notify the customer. The customer should report reproducible issues within the agreed scope within 10 business days of handoff. FlowHVAC will make reasonable efforts to correct verified defects in the agreed configuration during the included support period. New features, changed requirements, and additional integrations are not defects and may require a separate quote.

8. Support

The implementation includes 30 calendar days of post-handoff support beginning when FlowHVAC notifies the customer that the implementation is ready for handoff. Included support covers questions about the delivered workflow and troubleshooting reproducible defects in the agreed configuration. It does not include new features, third-party outages, changes to external platforms, customer-caused issues, or ongoing management. Support is provided through a written channel designated by FlowHVAC; no emergency response or guaranteed resolution time is promised. Ongoing support may be agreed separately in writing.

9. No performance guarantee

FlowHVAC provides workflow implementation services and does not guarantee a particular number of recovered leads, appointments, sales, conversion rates, revenue, or return on investment. Outcomes depend on lead quality, customer processes, software availability, and other factors outside FlowHVAC's control.

10. Third-party services

Workflows may rely on third-party software or services that have separate terms, pricing, limits, and availability. FlowHVAC is not responsible for third-party outages, changes, or fees. The customer remains responsible for its own accounts and approved usage charges.

11. Changes to scope

Changes to deliverables, platforms, integrations, or requirements must be approved in writing by both parties. Additional work may require additional fees and a revised timeline. No additional charge will be made without the customer's written approval.

12. Cancellation and refunds

See the separate Refund Policy, which forms part of these terms. Nothing in these terms excludes rights or remedies that cannot legally be excluded.

13. Liability and legal terms

To the extent permitted by applicable law, neither party will be liable for indirect or consequential losses arising from the services. Any limitation of liability must be interpreted subject to rights and liabilities that cannot legally be limited or excluded. The parties should obtain legal advice to complete governing-law, dispute-resolution, and any other mandatory terms for their circumstances.

14. Contact

For questions about these terms or an order, email hsacts365@gmail.com. No business mailing address is published on this page.

By purchasing, the customer confirms that they had an opportunity to review these terms and the written scope before payment.